Please note, deliveries to the following postcodes may take at least a day longer than standard: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, FK8, FK16-21, PH10-11, PH13-14, TD15 2.
Delivery
| Delivery Types | Cost | Cut Off Times | Estimated Delivery |
|---|---|---|---|
| 48 Hour Delivery | Under 1kg £2.99 Over 1kg £5.00 |
3pm 1pm |
*2 Working Days 8am-6pm |
| Next Day Delivery | £6.50 | 1pm | *Next working day 8am-6pm |
| Saturday Delivery | £35.00 | Friday 1pm | *Next working day 8am-12pm |
| Outside Mainland UK Scottish Highlands & Offshore Northern Island Channel Islands | See prices at shopping cart | 1pm | 3-5 Working Days |
* Delivery timings given are estimated and are not guaranteed
Please ensure your shipping address is entered correctly. any errors will result in delayed delivery
All APC deliveries are trackable To enable us to provide tracking details please Enter your mobile number to receive text alerts about when your parcel will be delivered and email address for tracking details to be sent to
Orders are delivered by either APC or Royal Mail on weekdays only (Monday to Friday). Unless Saturday service has been specified.
If no one is available to take delivery the courier will leave a card with contact details for you to call and arrange a new delivery time. They may attempt delivery the next working day as standard. They may leave with a neighbour; a card will be left to inform you of this. your parcel will be taken to the nearest appropriate location for you to arrange collection or delivery within 7 days. If not collected within this time, the parcel will be returned to sender and another shipping charge will apply for us to re-send.
- Yes, when placing your order please add the delivery address required.
- We will also need the card billing address to process payment
- It will be your responsibility to ensure the delivery address is able to take delivery.
Other exceptions apply,
During busy postal occasions such as Christmas and Bank Holidays, there may be slight delays to your delivery. If you have any issues at all please contact our customer service team on 01026 673035.
See our Terms and conditions for full details of postcode areas exempt from next day delivery.
Click & Collect
All orders placed online or by phone can be collected in store.
Our store opening times are Monday-Friday 9am – 5pm,
- Place order by phone or online, you will be offered the option of delivery or click and collect, choose option.
- We will send a confirmation email of your order.
- When collecting your order please bring a copy of the order confirmation (either printed or on a device)
- To find our store location please see how to Find Us
Yes, they would just need to bring a copy of the order confirmation (either printed or on a device)
Please collect your order within 14 days, we will send you a reminder email after 7days
Returns
To return an item for a refund, we must be notified within 7 working days of receipt; We only accept returns on items mis-advertised faulty or damaged. Please satisfy yourself with the dimensions colours and description.
Computer screens do not accurately represent colours and should be used as a guide only.
If you are unsure please ask any questions prior to ordering.
Items must be returned in the same condition as when they left us, and buyers are responsible for the cost of returning the item(s).
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
A full refund will be made once we’ve received and processed the safely returned item.
As all Autentico Paints are tinted to order, we do not accept returns or exchanges on our products unless there has been an error made on our part, e.g. wrong colour, range of paint or quantity.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen's advice bureau.
If you receive your parcel and you have either missing items, item/s are damaged please email us on help@ShabbyAnd.co.uk
In the event of the above you will be entitled to an exchange or full refund. Please refer to our Terms & Conditions for full details
Adding Items to your order, please place a new order.
You may cancel your order prior to us dispatching the item and a full refund will be made within 7 days of cancellation. To cancel contact us either by phone 01206 673035 or by email help@ShabbyAnd.co.uk
We cannot cancel your item after dispatch has taken place.
Customer Service
ShabbyAnd… is committed to providing the best quality customer service.
If you have any questions before you place your order or would like to speak to a member of the customer service team, please ring us on 01206 618920 within office hours: Monday - Friday 9-5pm
You can also email any queries to help@ShabbyAnd.co.uk whilst we cannot guarantee a same-day response we endeavour to answer any queries as quickly and efficiently as possible.
Terms & Conditions
Please click here for our detailed terms and conditions.
Free Download Quick Guide to Painting with Autentico
Hi Ann,
Just wanted to say a huge thank you for my nest of tables. I am so pleased with them and the colour is perfect : )
I will definitely be after some more furniture in the future.
Many thanks.
Natalie
Natalie
I am over the moon with my bureau :) thank you so much....!!!! Ill be back with more Furniture Xx
Carly Stokes West Mersea
Really enjoyed the workshop, thanks Ann. Really looking forward to putting techniques into practise! Have used the "Library Red" and love the result!! Looking forward to the next workshop.
Carole Taylor
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