FAQ's

What is chalk paint?

Chalk paint – it's all in the name – a descriptive term for paint with chalk as an important ingredient.

Together with water, pigment and resins, chalk is a filler which when added to water, pigments and resins creates a proud structure which is great to use for decorative techniques such as sanding through, crackling and many other ageing techniques.

Just like other products, the quality of the ingredients makes all the difference; Autentico Vintage is simply the best paint for all decorative techniques. Comprised of a palette of more than 150 colours with outstanding coverage and adherence, Autentico Vintage has been the leader in “chalk paints” for many years.

Do I need to use primer?

As much as we love transforming furniture, sometimes the furniture we want to paint was never designed to be painted! This means you will need to prime with Autentico Stain Blocking Primer (for the Versante range) or Autentico Undercoat (for Vintage, Velvet or Lime).

  • TIP - When your piece of furniture is either dark wood, contains large knots or has a shiny/melamine surface, a primer/undercoat is recommended.
  • TIP - When your project is on the larger scale i.e. walls and ceilings, you will need to understand the surface you are tackling. Please read our product sheets
Are Autentico paints child safe?

Our Autentico Vintage, Velvet, Versante Matt and Versante Eggshell ranges are EN71-3 compliant, which means our paints are safe to use on children furniture and other juvenile products.

Please take care when sealing your chosen paint. Wax is not a child safe product and therefore our furniture waxes are not EN71-3 compliant. However, Autentico Sealer is child safe and is EN71-3 compliant and it can be used with Autentico Vintage provided the piece has been primed prior to painting.

Please refer to the product sheets for more detailed application information.

Do I need to use primer?

As much as we love transforming furniture, sometimes the furniture we want to paint was never designed to be painted! This means you will need to prime with Autentico Stain Blocking Primer (for the Versante range) or Autentico Undercoat (for Vintage, Velvet or Lime).

  • TIP - When your piece of furniture is either dark wood, contains large knots or has a shiny/melamine surface, a primer/undercoat is recommended.
  • TIP - When your project is on the larger scale i.e. walls and ceilings, you will need to understand the surface you are tackling. Please read our product sheets
Are all your paints chalk based?

Autentico’s range of paints all contain chalk as one of the main ingredients, this includes Vintage, Velvet, Versante Matt and Versante Eggshell, with the exception of Venice lime paint which contains 97% lime.

How do I clean my wax brush?

To break down the wax on your brush, you will need to clean it with white spirit then fairy liquid and rinse with water.

How do I clean my paintbrushes?

As all our paints are water based you only need to rinse your brushes with water.

  • TIP - Always lay brushes down to dry.
Why should I create an account?

The checkout process on our website gives you the option to create an account with us or check out as a guest. Creating an account is worth doing, especially if you are likely to purchase again. Your account will remember all your details and you can view your previous transactions and colours ordered. You will also have the added benefit of a loyalty scheme.

What are your lead times? Do certain products take longer to arrive?

Colour charts will be posted the same working day.

Paint orders, ordered before 1pm will be dispatched the same working day. Some postcodes may take a little longer to deliver to, as goods are shipped to a depot and then delivered by a local courier. Orders requested for next day will arrive before 4pm the next working day – working days are Mon-Fri. See our postage terms and conditions.

Furniture orders, allow 10-14 days for delivery. See furniture terms and conditions.

What if I don’t like the colour I chose?

Whilst every care is taken to represent colours as accurately as possible on our website, it is not recommended that you choose colours from looking at a computer screen or monitor as they do not accurately represent colours and should only be used as a guide. Always choose colours from our hand painted colour charts or order a tester pot to check the colour prior to placing a larger order as we do not refund or exchange tinted paint.

When testing a colour from a tester pot, ensure the paint is completely dry and you look at the painted area at different times of the day, as lighting will affect the shade of the colour.

What are your returns, shipping and exchange policies?

As all Autentico Paints are tinted to order, we do not accept returns or exchanges on our products unless an error has been made on our part e.g. wrong colour, range of paint or quality. Please refer to our shipping terms and conditions for more information click here.

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What Our

Customers Say...

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Hi Ann, Just wanted to say a huge thank you for my nest of tables. I am so pleased with them and the colour is perfect : ) I will definitely be after some more furniture in the future. Many thanks. Natalie

Natalie

I am over the moon with my bureau :) thank you so much....!!!! Ill be back with more Furniture Xx

Carly Stokes West Mersea

Really enjoyed the workshop, thanks Ann. Really looking forward to putting techniques into practise! Have used the "Library Red" and love the result!! Looking forward to the next workshop.

Carole Taylor

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